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If you suspect that Wex Inc. is charging you undisclosed fees, we recommend seeking athird-party statement auditto eliminate hidden charges. Our card works at a variety of merchants. Fleet gas cards are a better way to manage fuel expenses for business vehicles. Receive your Esso Card Where does it work? Emergency Roadside Assistance Roadside Assistance through the National Automobile Club (NAC) is available for State of Missouri WEX card customers. Accepted at 95% of U.S. fuel stations Automatic accounting Detailed, custom reports how to accept wex cards - weirdthings.com Fleet cards can also limit the number of transactions or caps on each transaction. WEX, Inc. | Complaints | Better Business Bureau Profile Compare Business Gas Cards | WEX Vehicle Fuel Cards Deliver More This even applies to co-branded cards. Enroll to Use State Fleet Card for Fuel Purchases - California This is why their CEO gets 9 million per year ! A policy is a set of rules that govern how a group of cards behave, including where they can be used, and what products can be purchased. After getting a charge of over $681 on a $3000 bill we called. I dont know how to make it any more clear .. do you need an invitation to my appointments so that you can see Im actually having dental work done? Some may provide limited emergency repair services, tire changes, and other forms of vehicle maintenance. The benefits of accepting fleet cards The benefits are straightforward. Who do I contact? Under the Contract ID drop-down, choose the account from which the money code will be drawn. Implementing pay-at-the-pump technology for a new gas station or transferring services when purchasing an existing gas station requires assessing your individual needs, and working with a processor that can support pay-at-the-pump. The most recent review describes unexpected account creation and inadequate customer support: Horrible customer service (non-existent, really). DATA ANALYTICS, CUSTOMIZABLE CONTROLS AND MOBILE APPS ENABLE EVEN MORE CONVENIENT EXPENSE MANAGEMENT. If they want the information as to why I went to the dr they can investigate or ask the hospital for the receipts. I know the mail is slow, but it also makes a difference as to when they place the bill in the mail. One transaction for $164 at Sheetz fuel, made payment, said they didnt receive it. In 4 simple steps, you can unlock great savings on your fuel costs: Register Register for an Esso Card here using your computer, phone or tablet. I have no issues getting prescriptions. Since thats the lowest rate of the purchasing card categories, thats the goal. Phillip Parker is an independent digital payment consultant specializing U.S. and Canadian point-of-sale, ecommerce, and mobile payment acceptance. Fleet cards require using equipment that can support enhanced data. Required fields are marked *. We may earn revenue if you obtain services from a provider that we recommend. Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. Free Esso Card for Blue Light Card Members WEX Fleet Fuel Cards Fuel prices rise and fall, but your business always needs an edge Fill up company vehicles anywhere. I am the bookkeeper for a company vexed be WEX. Instead, rates offered by popular fleet card companies such as Voyager and Wex start at about 3.25%. How to Set Product Policy Limits on Your EFS Fuel Card EFS Fuel Card: How to Add Policy Prompts Contact Customer Support 1-833-CALL-WEX 1-833-225-5939 Customer Support Request You can also reach us by filling out a quick form with information to assist you. Compare Cards Or call 1-800-395-0812 WEX fuel cards are smarter than credit cards and safer than cash We were then told that the 6.99% was the periodic rate rather than the APR. Wex also provides point-of-sale payment acceptance options for gas stations and trucking companies to enable both in-person fleet card acceptance and virtual, B2B, Level III e-commerce. After litigation was settled, Wex Inc. would hold up its end of the initial deal, however at a drastically reduced purchase price. The search results appear on the bottom of the screen. As of December 2016, the primary terminals that support Wex and Voyager are: The two FD machines will only work on First Data platforms, meaning youll need a merchant account with either First Data or one of its resellers. Ben believes in empowering businesses by providing access to fair, competitive pricing, accurate information, and continued support. Merchant ServicesPayment ProcessingPoint Of Sale Systems, Payment Processing I then received a late charge for my July 28 bill, because they said they applied my July 6 payment to the June bill (even though it had already been paid 8 days prior.) I know its confusing .. eye roll .. WEX has frozen my account. However, there are steps you can take to qualify for lower pricing, even on universal fleet cards. RIDICULOUS!! Please cancel my account. Same thing just happened to JennI have 4 people out working and they are 100 to 400 miles away..Now I have to scramble to get them back home..Didnt tell me anything just cut off cards after a second review.Always paid on time and full amount.This is a crappy way to do buisness..But cannot call corp office because they never answer their phone.To busy doing everything else but there job.I will complain and tell everyone I can about how they test people.And Im advertising on my truck about them also.Wrapped my truck with a complaint about their company..But wont do any good because we are small companys that they say they care about but dont.. After submitting the same claim for dependent care reimbursement THREE times, I have gotten nowhere. Thats not good enough and want explanation of benefits. You bet. We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. The 8 Best Fuel Cards For Truckers In 2023 - Merchant Maverick WEX appreciates the BBB bringing this to our attention. Your email address will not be published. But any dental work or Vision appointments are denied. Our account was put on hold for late payment (this I understand) but, to get it reinstated I have answered all their queries, jumped through all their hoops and then some Do you think they will reinstate it?? It was my banker that advised me to contact them first. HOLD lets you deactivate a card temporarily. This company is very very strange just like the company I worked for never have I ever heard of wex or what they are trying to do and it is plain wrong. They WILL NOT fix it and they will leave your trucks on the road without fuel cards. Solved: WEX Fleet Card Feeds - quickbooks.intuit.com As a gas station, tire center, repair shop, or other business owner with fleet customers, taking fleet cards is necessary, but so is making sure that you arent overpaying to process them. As a company that prides itself on helping its clients operate better and more efficiently, we take these complaints seriously and do our. WexLocationCode.setTransientValue("wex02"); It would save all of us a LOT of time and money (I am getting paid for sitting on the phone) if someone at Tcheck used that Email and notified us about all of changes. How does it work? This is our complaint on WEX, Inc. WEX would not approve our medically related expenses and kept over 1500 dollars of our HSA account. The purpose of the card is to be able to pay for medicines and Drs office visits. Finance. Processing statements are intentionally complicated so that they can overcharge you. Level 3 data may include odometer readings, vehicle or driver ID numbers, and more. Unethical? The standard Wex, Inc. EVEN THOUGH ITS IN THE NAME OF THE BUSINESS? They claim they need a receipt. As a small business owner, these unexpected shifts in expenses are a serious problem for me and I need this issue resolved. A new account was opened for our company that we were unaware of because WEX changed their system. They are nightmare if there is a problem. Its not a perfect system for combatting fraud yet, but executives at the company are constantly refining it to ensure continuous improvement. Wex Fleet has left a very bad impression. WEX, Inc. is ran by idiots. A confirmation displays. Still, businesses must have specific equipment set up for companies to accept them. The money code information displays at the top of the screen. They state that the co-payments to my oncologist, uroloigst and optometirst appear to be fraudulent. SET LIMITS THAT WORK BEST FOR YOUR BUSINESS - BY AMOUNT, TIME, DAY, PRODUCT AND MORE. I think this would be great for our business! Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. EFS accounts | Customer support | WEX Inc. (Town name) Dental or Essential Eye? Wex Inc. Credit Card Processing 2023: Reviews & Complaints There are a few Wex Inc. complaints about its contract terms. While the term fleet cards is often used to refer to Wex and Voyager, Visa and Mastercard also offer fleet cards, as do specific brands. Inventory Information Approval System (IIAS), We help 300,000 employers in the U.S to power the. In the Funded Amount field, enter the amount of the money code. NO. Wright Express is backed by its own bank, while Voyager partners with US Bank. If you have your own Wex Inc. complaint to make, please do so in the comments below. We were charged finance charges on the new account, over $600!!! LOL. However, if your customers seek out Wex or Voyager-accepting businesses, the higher costs could be well worth it to help you secure additional business. Wex wouldnt help at all, just lied and wasted our time. Focusing on diversity also means focusing on inclusion. With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. It is purely a card associated with a particular brand, such as the ExxonMobil BusinessPro, offered exclusively through ExxonMobil, without a card network partnership. Worst gas card ever. Vehicle Fueling Information - Wright Express - Kansas Im sharing this experience in an effort to resolve this issue and get this company to rectify its negligence in responsibilities to their customers. Their email never has any attachment of my cobra benefit but next couple of months create one for their scam proof. Fleet Cards For Business FAQ | Questions About Gas Cards Hopefully they get banned from my state at least. To create a new policy, click Policy Management in the top menu, then Create New Policy. finance charge has been 150% APR. If this is not done correctly, your record of purchase can not be found and you won't earn cash back. Here Are The Processors Who Don't Hide Fees. NO, because they want me to jump through another 50000 hoops!!! If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). Use the secrets that credit card processors don't want you to know to drastically lower your credit card processing fees. Large vehicles (box trucks, ambulances) may also purchase oil and fluids, including required fuel additives. Watch this corrupt company and dont use them for your poor employees. Introducing the Nikon Z 26mm f2.8 Lens | Pre-order now! | Wex Photo Video To support this enormous responsibility we earn some of our revenue through affiliate fees and advertising. Murphy USA - Payments Of the complaints related to payment processing, the most commonly cited issues are poor customer service, unexpected fees, negative sales experiences, and delayed payouts. Wex Inc. has also been fined over $35 million in the US for banking and investor protection violations. WEX CFO Roberto Simon pointed out in a recent conference call that fraud expenses for September and October were already down 60% from their peak over the summer. Wex Inc. is headquartered at 1 Hancock St, Portland, Maine 04101. Not only is the company looking at fraud, but its empowering its fleet customers to do it themselves too. However, now that the claims are being denied and I cannot access my account my HR Department states they cannot get involved. Universal Fleet Cards These are fleet cards offered in partnership with traditional card networks and can be used anywhere those card networks are accepted. However, you can get an idea of the costs, depending on which type of fleet card youre taking. That means that if you accept a fleet card that qualifies for Commercial Level III youll pay 1.85% + 10 cents at the wholesale level. At the end of the day 3 months later WEX has not terminated the account and continue to pile on charges and send me statements.. This company and their employees SUCK. High-risk merchant services provided through Electronic Merchant Systems (EMS). On your side, as the business accepting a fleet card for services or products, the main difference to be aware of is that purchase options are limited. I am highly dissatisfied with the hassle I am currently experiencing with closing the Wex Fleet account. The card may also be used on billing statements received from providers of the same types of service. To add new prompts, follow these steps: You can also reach us by filling out a quick form with information to assist you. Ask us your questions here. Disreputable? A few months later an obnoxious debt collection company starts hounding us. Accepting Fleet Cards - How to Accept Wex, Voyager, and More Enter the required info for a new user, including Company ID, User ID, First and Last Name, Email, and Group ID. Choose Prompts in the top menu, then Update Prompts. Achieving Commercial Level III is possible when you comply with requirements for that level, which includes providing more information about the fleet card transaction than with a typical consumer transaction. If it is not, click the Create a new QuickBooks account radio and enter the bank account name. Just give me my money! All this because WEX, a company we have never had any dealings with ( and never will!) However, you can get an idea of the interchange rates you can expect to pay. As fleet branded cards that are not associated with Visa or Mastercard, Wex and Voyager are not subject to the interchange tables used as the basis for Visa and Mastercard fees.